Atlassian platform

Atlassian platform

I was the design lead for redesigning Atlassian platform – a cloud-based ecosystem designed to connect teams, tools, and data to improve productivity and collaboration across software, IT and business teams.

Product

platform

What I did

product design

My role

design lead

Live Project

Visit Site

Impact

The redesign delivered measurable success:

  • $662K in sales pipeline influence.

  • 80% enterprise customer response rate,
    doubling the 45% goal.

  • Reduced bounce rate by 40% from from 80% to 40%.

Context

"What is platform?"

The existing platform webpages struggled to engage enterprise customers effectively. It lacked clarity about the Atlassian platform’s value, featured unintuitive navigation, and failed to provide clear user actions, resulting in:

  • High bounce rates (80%).

  • Low conversions.

What we learned

Key Findings

Research revealed three critical pain points that hindered user engagement and conversion:


What is Platform?

Who uses platform?

What do I do next?

What is Platform?

Who uses platform?

What do I do next?

0%

Reduced Bounce Rate

0%

Response Rate

$0K

Sales Pipeline

Context

"What is platform?"

The existing platform webpages struggled to engage enterprise customers effectively. It lacked clarity about the Atlassian platform’s value, featured unintuitive navigation, and failed to provide clear user actions, resulting in:

  • High bounce rates (80%).

  • Low conversions.

"What is platform?"

The existing platform webpages struggled to engage enterprise customers effectively. It lacked clarity about the Atlassian platform’s value, featured unintuitive navigation, and failed to provide clear user actions, resulting in:

  • High bounce rates (80%).

  • Low conversions.

Project Goal

Re-design pages to increase awareness of the Atlassian platform for enterprise buyers through improved navigation, platform education, and social proof while streamlining UX and shortening the path to “Contact Sales"

What we learned

Key Findings

Research revealed three critical pain points that hindered user engagement and conversion:


Critical Issues

Paint point #1: What is platform? Users struggled to grasp what the Atlassian platform is, how it solves their problems, and its pricing.

“What are the problems it’s solving for? What are people using today?"

Paint point #2: Who uses platform? Users were unsure who the Atlassian platform was for and how it benefits them and their company.

“I don’t know what lens to use to examine this ..... is it for an executive, an IT person, or a developer?”

Paint point #3: What do I do next? The platform landing page did not meet user expectations. Users found it unclear what actions to take or how to access the product or service.

"I’m doing a lot of scrolling. Where’s my call to action to schedule a demo or to contact your sales team?"

What we learned

Key Findings

Research revealed three critical pain points that hindered user engagement and conversion:


Critical Issues

Paint point #1: What is platform? Users struggled to grasp what the Atlassian platform is, how it solves their problems, and its pricing.

“What are the problems it’s solving for? What are people using today?"

Paint point #2: Who uses platform? Users were unsure who the Atlassian platform was for and how it benefits them and their company.

“I don’t know what lens to use to examine this ..... is it for an executive, an IT person, or a developer?”

Paint point #3: What do I do next? The platform landing page did not meet user expectations. Users found it unclear what actions to take or how to access the product or service.

"I’m doing a lot of scrolling. Where’s my call to action to schedule a demo or to contact your sales team?"

Design Process

Design Process

Data-Driven Decision Making:

  • I utilized quantitative analytics, such as heatmaps, click and bounce rates, and qualitative insights from user interviews and usability testing, to inform my design decisions.

Designing for Complex User Journeys:

  • Collaborating with content design, I structured the content and navigation to meet Enterprise Admins, Champions, and Leaders' distinct goals while keeping the experience straightforward.

Designing for Complex User Journeys:

  • Collaborating with content design, I structured the content and navigation to meet Enterprise Admins, Champions, and Leaders' distinct goals while keeping the experience straightforward.

End-to-End Product Design Process:

  • Research & Discovery: User interviews, data analysis, assumption mapping.

  • Wireframing & Prototyping: Creating low- and high-fidelity prototypes.

  • Design Reviews: Iterated on multiple design variations based on team and stakeholder feedback.

  • Collaboration: Working closely with product managers, engineers, and stakeholders to balance usability, feasibility, and business impact.

End-to-End Product Design Process:

  • Research & Discovery: User interviews, data analysis, assumption mapping.

  • Wireframing & Prototyping: Creating low- and high-fidelity prototypes.

  • Design Reviews: Iterated on multiple design variations based on team and stakeholder feedback.

  • Collaboration: Working closely with product managers, engineers, and stakeholders to balance usability, feasibility, and business impact.

Design Process

Data-Driven Decision Making:

  • I utilized quantitative analytics, such as heatmaps, click and bounce rates, and qualitative insights from user interviews and usability testing, to inform my design decisions.

Designing for Complex User Journeys:

  • Collaborating with content design, I structured the content and navigation to meet Enterprise Admins, Champions, and Leaders' distinct goals while keeping the experience straightforward.

End-to-End Product Design Process:

  • Research & Discovery: User interviews, data analysis, assumption mapping.

  • Wireframing & Prototyping: Creating low- and high-fidelity prototypes.

  • Design Reviews: Iterated on multiple design variations based on team and stakeholder feedback.

  • Collaboration: Working closely with product managers, engineers, and stakeholders to balance usability, feasibility, and business impact.

I used a user-centered, data-driven design process to better understand the needs of users.

Quantitative Analysis:

  • Heatmaps, scroll depth, click rates, and bounce rates were analyzed to identify user behavior patterns.

Assumption Mapping Workshop:

  • Collaborated with PM & stakeholders to align on goals and prioritize research questions.

User Interviews and Usability Testing:

  • Conducted interviews with 13 participants across three personas: Enterprise Admins, Champions, and Leaders.

  • Tested the existing webpage for navigation, content clarity, and actionability.

Key Findings:

  • Users needed more clarity about the platform’s purpose and value.

  • Industry-specific content and social proof were missing.

  • Navigation was unintuitive, and critical CTAs were buried or unclear.

I used a user-centered, data-driven design process to better understand the needs of users.

Quantitative Analysis:

  • Heatmaps, scroll depth, click rates, and bounce rates were analyzed to identify user behavior patterns.

Assumption Mapping Workshop:

  • Collaborated with PM & stakeholders to align on goals and prioritize research questions.

User Interviews and Usability Testing:

  • Conducted interviews with 13 participants across three personas: Enterprise Admins, Champions, and Leaders.

  • Tested the existing webpage for navigation, content clarity, and actionability.

Key Findings:

  • Users needed more clarity about the platform’s purpose and value.

  • Industry-specific content and social proof were missing.

  • Navigation was unintuitive, and critical CTAs were buried or unclear.

Final Design

Overview:

The Platform Webpage Redesign for Atlassian.com was a data-driven, user-centered redesign focused on improving engagement, reducing bounce rates, and driving conversions for enterprise customers. By simplifying navigation, clarifying the platform's value, and refining calls to action, I significantly enhanced the user experience.

Final Design

Overview:

The Platform Webpage Redesign for Atlassian.com was a data-driven, user-centered redesign focused on improving engagement, reducing bounce rates, and driving conversions for enterprise customers. By simplifying navigation, clarifying the platform's value, and refining calls to action, I significantly enhanced the user experience.

Final Design

Impact

Key Metrics

The redesign delivered measurable success:

  • $662K in sales pipeline influence.

  • 80% enterprise customer response rate,
    doubling the 45% goal.

  • Reduced bounce rate by 40% from from 80% to 40%.

Impact

Key Metrics

The redesign delivered measurable success:

  • $662K in sales pipeline influence.

  • 80% enterprise customer response rate,
    doubling the 45% goal.

  • Reduced bounce rate by 40% from from 80% to 40%.

Final Design

Overview:

The Platform Webpage Redesign for Atlassian.com was a data-driven, user-centered redesign focused on improving engagement, reducing bounce rates, and driving conversions for enterprise customers. By simplifying navigation, clarifying the platform's value, and refining calls to action, I significantly enhanced the user experience.

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